Know about the easy return and refund processes

Purchases returned within the time frame will be refunded in the original form of payment, minus any shipping charges.

Returning items you bought from KENCloud for exchange or refund

KENCloud’s return policy is provided in addition to any statutory return rights that you may have under law. We will accept returns and exchanges for items that meet the return criteria. Exceptions are stated below. We may deny any return or exchange if it fails to meet our return criteria.

Return Criteria

All returns and exchanges must be accompanied by the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. If you are returning software, you must also include all media and product keys. Failure to include such items may prevent or delay your refund or exchange. KENCloud reserves the right to deny any return if it fails to meet the return criteria and conditions.

KENCloud will not accept the following items for return: (i) items that have been personalized or customized: (ii) special order items, if not part of a KENCloud Store promotional retail sales offering, (iii) items that have been used, altered or damage, (iv) physical and downloadable gift cards and service/subscription, (v) performed services, (vi) product labels. Please be sure to read the product description carefully before placing your order to ensure that the item will meet your needs.

Additional Conditions

Returns and exchanges of ERP products will be honored provided the item meets our return criteria and it has not been used, altered or damage.