At KENCloud, customer relations are something that we strive to maintain and exceed.

Any complaint received is taken very seriously and is dealt with professionally and courteously in accordance with our internal complaints procedure. This procedure is designed to resolve our clients’ concerns quickly and efficiently.

If you remain unhappy, you can have your complaint independently looked
at by the Legal Ombudsman. The Legal Ombudsman can investigate complaints from
the date of the problem happening.


Ombudsman

At KENCloud Legal Limited customer relations is something that we strive to maintain and exceed. Any complaint received is taken very seriously and is dealt with professionally and courteously in accordance with our internal complaints procedure. This procedure is designed to resolve our clients’ concerns quickly and efficiently in respect of a claims management service that we have provided and that is regulated under the Compensation Act.

Complaints may be made in writing to: legal@kencloud.co

How will we correspond with you?

Our final response issued to you with our findings will include any action(s) we deem reasonable and just to bring the matter to a mutually acceptable conclusion. We remain happy at all times however to discuss your thoughts on any correspondence sent to you in relation to your complaint. Once we have issued our final response, should we not have heard back from you, we will assume you accept our findings.

What happens next?

If you are unhappy with our service, you can log a complaint with us as follows:

Submit a written complaint via email to legal@kencloud.co

What to do if you are not satisfied with our response?

If you remain unhappy, you can have your complaint independently looked at by the Legal Ombudsman.

Do not send original documents to the Legal Ombudsman. They will scan any documents you send us to make computer copies and then destroy the originals.